n9n9 Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply throughout this document and all related policies published by n9n9:

2. Eligibility

Access to the Services is strictly restricted to eligible individuals. By creating an Account, you represent and warrant that all of the following conditions are met:

• You are a natural person, not a corporate entity or automated system.
• You are at least 21 years of age. n9n9 does not permit persons under 21 to register or use the Services under any circumstances.
• You are accessing the Platform from a jurisdiction where online betting is not expressly prohibited under applicable local law.
• You have not been previously excluded or banned from the Platform by n9n9 under any prior Terms violation or self-exclusion request.
• You are acting on your own behalf and not as an agent, representative, or nominee of any third party.
• You are not a director, officer, employee, consultant, or immediate family member of a director, officer, employee, or consultant of n9n9 or any associated company.
• You have not been diagnosed with, and are not currently experiencing, a recognized gambling addiction for which you have sought or are seeking treatment.

3. Account Registration

3.1 Single Account Policy

Each Player is permitted to hold exactly one (1) Account on the Platform. Creating multiple accounts — whether under the same name, same payment method, same device, same IP address, or different personal details — is strictly prohibited. Where duplicate accounts are detected, n9n9 reserves the right to close all accounts, forfeit all bonus balances, and withhold funds pending investigation.

3.2 Accuracy of Information

When registering, you must provide accurate, complete, and up-to-date personal information including your legal full name, date of birth, residential address in Indonesia, and a valid email address. You must promptly notify n9n9 of any changes to your registered information. Providing false, misleading, or incomplete information at registration constitutes grounds for immediate Account termination.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your Account credentials with any third party. All activity conducted through your Account — whether authorized by you or not — is your responsibility unless you have promptly notified n9n9 of a security breach. n9n9 will never ask you for your password via email, chat, or phone.

3.4 Account Closure

You may request closure of your Account at any time by contacting our support team at [email protected]. Upon closure, any real-money balance (excluding unmet bonus requirements) will be returned to your verified payment method within 5 business days. n9n9 may also close Accounts at its discretion where there is evidence of Terms violations, fraud, or abuse.

4. KYC Verification

Before processing any withdrawal, n9n9 requires completion of its Know Your Customer (KYC) verification process. This is a mandatory requirement that protects both the Player and the Platform against fraud, money laundering, and underage access.

4.1 Required Documents

• Proof of Identity: A valid Indonesian national identity card (KTP), passport, or driver's license (SIM). The document must be current, undamaged, and clearly legible.
• Proof of Address: A utility bill, bank statement, or official government correspondence issued within the last 3 months, showing your full name and residential address in Indonesia.
• Proof of Payment Method: A photograph or screenshot of the bank account or e-wallet used for deposits, confirming ownership (e.g., BCA passbook cover, BRI mobile banking account screen, OVO or DANA profile screen).
• Selfie Verification: A clear photograph of you holding your identity document alongside a handwritten note displaying your n9n9 username and the current date.

4.2 Verification Timeline

n9n9 aims to complete KYC review within 24–48 hours of receiving all required documents. During high-volume periods, review may take up to 72 hours. You will be notified by email once verification is complete or if additional documentation is required.

4.3 Ongoing Monitoring

n9n9 reserves the right to request updated KYC documentation at any time, including where account activity triggers our internal risk management protocols. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension and withdrawal holds.

5. Deposits & Withdrawals

5.1 Supported Payment Methods

n9n9 supports the following payment methods for Indonesian players:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, Bank Danamon
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

All transactions are denominated in Indonesian Rupiah (IDR / Rp). n9n9 does not accept deposits or process withdrawals in foreign currencies, cryptocurrency, or prepaid vouchers unless explicitly stated in a specific promotion.

5.2 Minimum and Maximum Limits

• Minimum Deposit: Rp 10.000 (subject to change; refer to the deposit page for current limits)
• Maximum Deposit: Varies by payment method and account tier; contact support for details
• Minimum Withdrawal: Rp 50.000
• Maximum Withdrawal: Rp 100.000.000 per transaction; higher amounts may be processed in multiple tranches

5.3 Processing Times

• Deposits: Credited to your Account within 1–5 minutes of confirmed bank transfer or e-wallet payment
• Withdrawals: Processed within 5–30 minutes for verified Accounts during operating hours (07:00–23:00 WIB); withdrawals submitted outside these hours will be processed at the start of the next business window

5.4 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• Your Account must have completed KYC verification (see Clause 4).
• Withdrawals must be made to a payment method registered in your own name. Third-party withdrawals are strictly prohibited.
• Where a Bonus has been credited, the applicable wagering requirement must be fully met before the bonus-derived balance may be withdrawn.
• n9n9 reserves the right to conduct additional verification checks on withdrawal requests exceeding Rp 50.000.000, which may extend processing times by up to 24 hours.

6. Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, cashback offers, and other promotional incentives offered by n9n9 are subject to the specific terms stated in the relevant promotion, in addition to these General Terms. In the event of conflict, the specific promotion terms take precedence.

6.2 Wagering Requirements

Unless a specific promotion states otherwise, the following default wagering requirements apply to all bonuses:

• Standard Welcome Bonus: 30x the bonus amount must be wagered before withdrawal
• Reload Bonuses: 25x the bonus amount
• Cashback Offers: 5x the cashback amount
• Free Bets: Winnings from free bets are subject to a 10x wagering requirement

6.3 Bonus Eligibility

• Only one welcome bonus may be claimed per Player, per household, per IP address, and per payment method.
• Bonuses are available exclusively to Players who have completed account registration. Bonuses cannot be transferred between accounts.
• n9n9 reserves the right to withdraw any bonus offer at any time without prior notice, provided that this does not affect bonuses already credited to eligible Accounts.

6.4 Bonus Expiry

Unless stated otherwise, bonuses and associated wagering requirements must be completed within 30 calendar days of the bonus being credited to your Account. Any unmet wagering requirements and remaining bonus balance will be forfeited upon expiry.

6.5 Bonus Abuse

n9n9 employs automated and manual monitoring to detect bonus abuse, including but not limited to: low-risk hedging strategies, arbitrage betting, and collusion between accounts. Where bonus abuse is identified, n9n9 reserves the right to cancel the bonus, void related winnings, and close the associated Account.

7. Betting & Game Rules

7.1 Sportsbook

All sports bets — including football markets such as Asian handicap (voor bola — a spread-betting format widely used in Indonesia), mix parlay (accumulator) bets, Over/Under, and live in-play wagering — are governed by the specific rules applicable to each sport and market. These rules are published on the Platform and may be updated without notice where necessitated by governing bodies' rule changes.

7.2 Casino Games

Live casino games are provided by third-party studios including Evolution Gaming, Pragmatic Play, and Microgaming. Each game operates according to its certified rules and published Return to Player (RTP) percentage. The outcome of all casino games is determined by certified random number generators (RNG) or, in the case of live dealer games, by real physical outcomes observed via live video stream.

7.3 Togel

Our togel (Indonesia's traditional numbers lottery) markets operate on a draw schedule published on the Platform. Draw results are final and cannot be contested once announced. Players are responsible for ensuring their selections are correct before confirming a togel bet.

7.4 Void Bets

A bet may be declared void and the stake returned to the Player's Account in the following circumstances: match or event cancellation; postponement beyond the Platform's stated cut-off period; manifest data or pricing errors; or where the event outcome cannot be determined with certainty.

7.5 Maximum Win Limits

n9n9 applies a maximum win limit of Rp 500.000.000 per bet slip or per single game session, unless a higher limit has been individually agreed in writing. Where a winning amount exceeds this limit, only the maximum win amount will be credited.

8. Responsible Gaming

n9n9 is committed to promoting responsible gaming and minimizing the potential harm associated with online betting. We provide the following tools to all registered Players, available at any time via the Account settings panel or by contacting support:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Loss Limits: Restrict the maximum amount you can lose within a defined period.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Cool-Off Period: Temporarily suspend your Account for a period of 24 hours to 6 weeks.
• Self-Exclusion: Permanently exclude yourself from the Platform for a minimum period of 6 months.

For full details and guidance, please read our dedicated Responsible Gaming page.

9. Prohibited Conduct

The following actions are strictly prohibited on the n9n9 Platform. Violation of any of these prohibitions may result in immediate Account suspension, forfeiture of balances, and referral to relevant law enforcement authorities:

• Registering more than one Account, or registering on behalf of another person.
• Providing false, misleading, or unverifiable personal information during registration or KYC.
• Using the Platform while under the age of 21.
• Attempting to deposit or withdraw funds using a payment method not registered in your own name.
• Using software, bots, scripts, or automated tools to gain an unfair advantage over the Platform or other Players.
• Exploiting errors, glitches, or pricing mistakes in the Platform's systems to place bets at incorrect odds.
• Colluding with other Players to manipulate the outcome or strategy of any game or bet.
• Engaging in any form of money laundering, including depositing funds of illegal origin and subsequently withdrawing them.
• Harassing, threatening, or abusing Platform staff or other Players through any communication channel.
• Attempting to access another Player's Account without authorization.

10. Intellectual Property

All content on the n9n9 Platform — including but not limited to the brand name, logo, website design, software, graphics, text, game interfaces, and promotional materials — is the exclusive property of n9n9 or its licensed content partners (including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming). All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial betting purposes only. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works based on any Platform content without the prior written consent of n9n9.

11. Limitation of Liability

To the fullest extent permitted by applicable law, n9n9 and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or Services.
• Loss of winnings, profits, data, or goodwill arising from Platform downtime, server errors, maintenance windows, or connectivity failures beyond our reasonable control.
• Unauthorized access to your Account resulting from your failure to maintain the security of your login credentials.
• The conduct, content, or practices of any third-party game provider, payment processor, or external service integrated with the Platform.
• Any interruption or cessation of Services resulting from regulatory action, force majeure events, or network infrastructure failures.

Where liability cannot be excluded by law, n9n9's total aggregate liability to any Player in connection with any single claim or series of related claims shall not exceed the total amount deposited by that Player in the 30 days immediately preceding the event giving rise to the claim.

12. Privacy

n9n9 collects, processes, and stores your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions and is incorporated herein by reference. By accepting these Terms, you also acknowledge and accept the practices described in our Privacy Policy, including the collection of identity documents for KYC purposes, the use of cookies and analytics tools, and the sharing of data with payment processors as necessary to facilitate transactions.

13. Amendments

n9n9 reserves the right to amend these Terms and Conditions at any time. Where changes are material, we will notify registered Players by email at the address on file at least 7 calendar days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree with any amended Terms, you must cease using the Platform and request Account closure before the effective date of the amendment. Bonuses and wagering requirements already credited to your Account at the time of an amendment will not be retroactively affected.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with internationally recognized principles of commercial law applicable to online gaming operators. n9n9 operates as an internationally licensed and regulated platform. Any dispute arising out of or in connection with these Terms that cannot be resolved through our internal complaints process (see Clause 15) shall be submitted to binding arbitration administered by a mutually agreed arbitration body, with proceedings conducted in English.

Nothing in this clause limits your statutory consumer rights under applicable Indonesian law where those rights cannot lawfully be excluded or limited by contract.

15. Contact

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the n9n9 Platform, please contact our support team using the details below. All complaints will be acknowledged within 24 hours and investigated within 5 business days.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Primary Time Zone: WIB (Western Indonesia Time, UTC+7)
• Language of Support: Indonesian and English

For responsible gaming concerns specifically, please flag your message with the subject line "Responsible Gaming Request" to ensure expedited handling by our dedicated player welfare team.